Posts by John Mamon
“It’s the Book of the Year for me!”
I had a wonderful opportunity Monday to be on Laura Steward’s I Heart Radio live show and podcast, It’s All About the Questions. She had read my book, The Extra Scoop, and said, “It’s the book of the year for me!” She even dubbed me Captain Customer Service! Like many of us, she has had those rare…
Read More“Something in John’s book got me thinking…”
Kimberly Graver, CEO & Founder of e-Transform published an article today called, “Whatever Happened to Good Old-Fashioned Customer Service?” She had just read The Extra Scoop and had this to say: Something in John’s book got me thinking, and I want to write about that today. Right off the bat, John poses a tough question –…
Read MoreSenator Brandon Beach Touts Book
At a recent Eggs and Enterprise breakfast at the Greater North Fulton Chamber of Commerce, Senator Brandon Beach suggested that every business person read this book and go for that Extra Scoop! We couldn’t agree more!
Read MoreFirst Book Signing in Alpharetta
Thank you to everyone who came out to support my first book signing on May 22. The event went great and there has been great positive feedback from industry leaders. A big thank you to the Greater North Fulton Chamber of Commerce for hosting it. If you would like me to speak on customer service,…
Read MoreBook Signing in Alpharetta – May 22
You’re all invited to my book signing May 22 in Alpharetta. My new book, The Extra Scoop: Rediscover the Art of Great Customer Service was released in April, and is an important read for anyone running a small business. You can gain a competitive edge and increase profitability, just by delivering better customer service. In…
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