REDISCOVER THE ART OF

Great Customer

Service

This new book by mPowered IT CEO, John Mamon, will have you taking a new look at the value of great customer service. It will help you explore your own company's customer service, and see it from the customers' perspective. In this book, you will learn:

  • How to create a memorable customer service experience in any industry
  • How to spin missed opportunities into wins that keep customers coming back
  • How to own up to a service failure when your business drops the ball
  • How having employees that act like owners improves customer satisfaction
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How the customer feels when the transaction is over
is the only thing that matters — nothing else.

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Early in my career, an account manager illustrated great customer service to me with this analogy:

Let's say you go to an ice cream stand and they're friendly, seem happy to to serve you, and make you feel valued. Then, they do something you didn't even ask for or expect – they give you an extra scoop!

Where would you go for ice cream next time? Why would you go anywhere else?

DRIVES SALES

GOOD CUSTOMER SERVICE

GOOD CUSTOMER SERVICE

DRIVES SALES

First Book Signing in Alpharetta

Thank you to everyone who came out to support my first book signing on May 22. The event went great and there has been great positive feedback from industry leaders. A big thank you to the Greater North Fulton Chamber of Commerce for hosting it. If you would like me…

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Book Signing in Alpharetta – May 22

You’re all invited to my book signing May 22 in Alpharetta. My new book, The Extra Scoop: Rediscover the Art of Great Customer Service was released in April, and is an important read for anyone running a small business. You can gain a competitive edge and increase profitability, just by…

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“It’s the Book of the Year for me!”

I had a wonderful opportunity Monday to be on Laura Steward’s I Heart Radio live show and podcast, It’s All About the Questions. She had read my book, The Extra Scoop, and said, “It’s the book of the year for me!” She even dubbed me Captain Customer Service! Like many of us,…

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“Something in John’s book got me thinking…”

Kimberly Graver, CEO & Founder of e-Transform published an article today called, “Whatever Happened to Good Old-Fashioned Customer Service?” She had just read The Extra Scoop and had this to say: Something in John’s book got me thinking, and I want to write about that today. Right off the bat, John…

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“It’s the Book of the Year for me!”

I had a wonderful opportunity Monday to be on Laura Steward’s I Heart Radio live show and podcast, It’s All About the Questions. She had read my book, The Extra Scoop, and said, “It’s the book of the year for me!” She even dubbed me Captain Customer Service! Like many of us,…

Read More

Nothing will wreck a customer experience more than
committing to something and then failing to do it.

ExtrascoopBOOK8

ORDER YOUR COPY TODAY!

$14.95 + $4.95 S/H for standard shipping
While you may receive your order much faster, please allow 10 – 14 days for delivery.
For questions about book orders, email Customerservice@booklogix.com or call 470-239-8547 M-F 9 a.m.- 5:30 p.m. EST

Click here to order via PayPal or any credit/debit card

 

Extra Scoop Signing10

THE EXTRA SCOOP

MOTIVATIONAL SPEAKING & EMPLOYEE TRAINING ON CUSTOMER SERVICE

As a leader in the IT service industry, John Mamon lives and breathes The Extra Scoop concept. It's fully ingrained in his business model. Beyond delivering positive customer interactions, his very profitability is tied to ensuring his customers experience as few computer issues as possible. Mamon has honed the art of customer service into a well-thought-out, understandable process that anyone can master.

To contact John Mamon or request a speaking engagement or employee training, email jmamon@extrascoops.com or call 678-962-7224.