This new book by mPowered IT CEO, John Mamon, will have you taking a new look at the value of great customer service. It will help you explore your own company's customer service, and see it from the customers' perspective. In this book, you will learn:
- How to create a memorable customer service experience in any industry
- How to spin missed opportunities into wins that keep customers coming back
- How to own up to a service failure when your business drops the ball
- How having employees that act like owners improves customer satisfaction
How the customer feels when the transaction is over
is the only thing that matters — nothing else.
Early in my career, an account manager illustrated great customer service to me with this analogy:
Let's say you go to an ice cream stand and they're friendly, seem happy to to serve you, and make you feel valued. 
Then, they do something you didn't even ask for or expect – they give you an extra scoop!
Where would you go for ice cream next time? Why would you go anywhere else?
DRIVES SALES
GOOD CUSTOMER SERVICE
GOOD CUSTOMER SERVICE
DRIVES SALES
“It’s the Book of the Year for me!”
I had a wonderful opportunity Monday to be on Laura Steward’s I Heart Radio live show and podcast, It’s All About the Questions. She had read my book, The Extra Scoop, and said, “It’s the book of the year for me!” She even dubbed me Captain Customer Service! Like many of us,…
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“Something in John’s book got me thinking…”
Kimberly Graver, CEO & Founder of e-Transform published an article today called, “Whatever Happened to Good Old-Fashioned Customer Service?” She had just read The Extra Scoop and had this to say: Something in John’s book got me thinking, and I want to write about that today. Right off the bat, John…
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Senator Brandon Beach Touts Book
At a recent Eggs and Enterprise breakfast at the Greater North Fulton Chamber of Commerce, Senator Brandon Beach suggested that every business person read this book and go for that Extra Scoop! We couldn’t agree more!
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“It’s the Book of the Year for me!”
I had a wonderful opportunity Monday to be on Laura Steward’s I Heart Radio live show and podcast, It’s All About the Questions. She had read my book, The Extra Scoop, and said, “It’s the book of the year for me!” She even dubbed me Captain Customer Service! Like many of us,…
Read More
“Something in John’s book got me thinking…”
Kimberly Graver, CEO & Founder of e-Transform published an article today called, “Whatever Happened to Good Old-Fashioned Customer Service?” She had just read The Extra Scoop and had this to say: Something in John’s book got me thinking, and I want to write about that today. Right off the bat, John…
Read More
“It’s the Book of the Year for me!”
I had a wonderful opportunity Monday to be on Laura Steward’s I Heart Radio live show and podcast, It’s All About the Questions. She had read my book, The Extra Scoop, and said, “It’s the book of the year for me!” She even dubbed me Captain Customer Service! Like many of us,…
Read MoreNothing will wreck a customer experience more than
committing to something and then failing to do it.
ORDER YOUR COPY TODAY!
$14.95 + $4.95 S/H for standard shipping
While you may receive your order much faster, please allow 10 – 14 days for delivery.
For questions about book orders, email Customerservice@booklogix.com or call 470-239-8547 M-F 9 a.m.- 5:30 p.m. EST
Click here to order via PayPal or any credit/debit card
THE EXTRA SCOOP
MOTIVATIONAL SPEAKING & EMPLOYEE TRAINING ON CUSTOMER SERVICE
As a leader in the IT service industry, John Mamon lives and breathes The Extra Scoop concept. It's fully ingrained in his business model. Beyond delivering positive customer interactions, his very profitability is tied to ensuring his customers experience as few computer issues as possible. Mamon has honed the art of customer service into a well-thought-out, understandable process that anyone can master.